Will I lose my account balance if I self-exclude?

No. Your balance remains fully secure after self-exclusion. You can withdraw once the exclusion period ends. However, no transactions are possible while the exclusion is active.

How long does it take for a deposit limit increase to take effect?

Limit decreases take effect immediately. Limit increase requests, however, take effect after 7 business days. This delay is intentional — to prevent impulsive decisions from going through.

What if a family member requests access to my account?

Family members can contact 7fb support directly. We'll add a warning to the member's account and, if needed, recommend self-exclusion.

Does using responsible gaming tools affect my bonuses?

No. Using deposit limits or cooling-off tools does not affect your eligibility for bonuses. However, no promotional offers will be available during an active self-exclusion period.

Can I get support anonymously?

Yes. You can reach out through our live chat without identifying yourself. We never judge. Our job is to listen and point you in the right direction.

7fb | Responsible Gaming — Play Smart and Stay in Control

What Is Responsible Gaming and Why Does It Matter

Responsible Gaming means treating betting purely as entertainment — not as a solution to life's problems. 7fb believes every member should bet mindfully, within a set budget, and always in control.

Online betting is growing rapidly in Bangladesh. In this environment, 7fb is committed to ensuring no member develops a gambling problem. We combine technology and human support to keep every member safe.

Research shows that problem betting often develops gradually — starting as casual fun and slowly becoming a hard-to-break habit. 7fb's responsible gaming system is designed to flag this early and step in with support.

Keep in mind: Gaming should be about having fun. Chasing losses by placing bigger bets is never the right call.

All 7fb members get free access to our responsible gaming tools. Using them isn't a sign of weakness — it's a sign of awareness.

Recognizing the warning signs of problem gambling

The signs below may indicate that betting is becoming a problem. The sooner you recognize them, the easier it is to get back in control.

Repeatedly going over your set budget
Placing bigger bets to recover lost money
Unable to take a break from betting
Losing sleep or missing work because of gaming
Hiding your betting from family or friends

Borrowing or taking on debt to fund betting
Feeling restless or uncomfortable during breaks from gaming
Neglecting important life responsibilities to play
Spending too much time betting alone
Chasing losses by placing more bets after a win

If you notice any 2–3 of the signs above — take a short break right now. Talk to the 7fb support team or complete the self-assessment below.

Self-Assessment — Are your betting habits in check?

Answer the following questions honestly. If you answer "Yes" to 3 or more, please seek support.

Have you ever spent more money or time on betting than you originally planned?

Have you placed more bets after a loss to try to win your money back?

Have you tried to stop betting but couldn't?

Have you hidden your betting activity from family or people close to you?

Has betting affected your work, studies, or family responsibilities?

Do you feel irritable or restless when you're unable to place a bet?

Have you borrowed money or dipped into your savings to fund your betting?

Results breakdown: 0–2 "Yes" = Normal · 3–4 = Caution advised · 5+ = Seek help now

7fb Responsible Gaming Tools

7fb gives every member full control over their own play. You can enable any of the tools below at any time from your account settings.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Reductions take effect immediately, but increases only apply after 7 days.

Loss Limit

Betting stops automatically once you reach a set loss limit. This protects you from chasing losses and making things worse.

Session Time Limit

Decide in advance how long you want to play. When the time is up, the system will notify you and give you the option to log out.

Reality Check

A reminder will appear at set intervals showing a summary of your session time and wins and losses.

Cooling-Off Period

Take a temporary break from 1 day up to 6 weeks. Your account stays active during this time, but you won't be able to place bets.

Self-Exclusion

Permanently close your account for a period of 6 months to 5 years. This is a serious step and cannot be reversed before the selected period ends.

How to set it up: Account Settings → Responsible Gaming → Choose your preferred tool. Contact our support team for any assistance.

Minor Protection

7fb strictly prohibits account registration for anyone under 18. Age is verified at the point of registration, and ID verification is mandatory as part of the KYC process.

If there are children in your home: Keep your device protected with a PIN or password lock.
On shared devices: Log out after every session.
If in doubt: If you suspect a minor is using an account, please let us know immediately.

Parents can use parental control software to filter online content and keep it away from minors.

Why 7fb leads in Responsible Gaming

Every feature we build is designed with your safety in mind

Smart Loss Alert

Get automatic alerts when your weekly losses exceed a set percentage. This helps you know when to stop before things go too far.

Session Timer

An on-screen timer keeps track of how long you've been playing so it's always in view. It's easy to lose track of time — this feature prevents that.

Budget Tracker

Set a monthly betting budget and track it in real time. You'll get an alert when 75% of your budget has been used.

Counselling Referral

If you're struggling, our support team will guide you toward professional help. We're here to support you, not to judge.

Instant Self-Exclusion

Suspend or permanently close your account in just a few clicks. The process is simple with no waiting period.

Detailed Activity Report

Download your monthly or annual betting summary. See exactly how long you played and how much you wagered — fully transparent.

7fb Responsible Gaming — build safe and healthy betting habits